Policy:
We will refund or exchange items purchased directly from us, providing you contact
us within 30 days of receipt and the following conditions are met:
- The items are in like new and resalable condition
- The items are in the original packaging
- The items have not been worn with bare feet
- The items are not marked nor show other signs of wear
Unfortunately, special-order products cannot be returned.
Process:
- Please call us at 877-353-6642 or email us at orders@finncomfortusa.net for a return form and number.
- The form must be included in the box and the return number must be shown on the
outside of the box.
- Please make sure the products are first placed in the original shoe box, with the
tissue paper.
- Please use an outer shipping box to make your return (like the one they arrived in).
(Please note that if the shoes are just shipped in the original shoe box, without an
outer shipping box, or shipped without the original shoe box, there will be an
additional $10.00 charge).
Shipping for Exchanges:
For returns where an exchange is requested, we cover shipping costs, and we provide a UPS shipping label at no charge for your return shipment. Simply contact us to request your label.
Shipping for Returns:
For returns where an exchange is not requested, you are responsible for shipping costs, and you have two options for shipping:
1) Use your own shipping label and the carrier of your choice to send your shoes back to us. Shipping costs for returns without an exchange are not refundable. We recommend you return your item by UPS, FedEx, or other insured and traceable
methods. Please keep a record of the tracking number. We are not responsible for any lost packages.
OR 2) Contact us to request a pre-paid UPS shipping label. The label will be emailed to you and then may be printed out and affixed to your return box. The cost of our pre-paid UPS return label is $11.00 - 13.00, depending on the location where your shoes are shipped from. The cost of the pre-paid label will then be deducted from your refund after we receive and inspect your return.
