Our pledge to you
Finn Comfort strives to manufacture the best footwear possible. In the unlikely event there is a defect in materials or workmanship, please contact us at 1-877-353-6642 or contact the store where you bought the item. We ask that you do this within six months of purchase. We will inspect your item to determine whether the item is indeed covered by our warranty and if so, repaired by us, or replaced. If the item warrants replacing, we will endeavor to replace with the same item. However, if that item is no longer available, we will offer you a choice of “like” items from our stock. We hope you understand this does not apply if the product has been damaged by overuse, misuse, lack of care, accident, modification or unauthorized repair. Finn Comfort USA cannot offer refunds once the product has been worn.
Toll Free: 877-353-6642
Phone hours: M-F 8:00 am to 5:00 pm Eastern Time
4151 Spruill Ave. Ste 130
N. Charleston, SC 29405
Exchanges and Returns
We will refund, or exchange items returned within 30 days of receipt, if they:
Are in like new resalable condition
Are in the original packaging
Have not been worn on bare feet
Are not marked or showing other signs of wear
Unfortunately, special order shoes cannot be returned.
Please use an outer shipping box, to make your return (like the one they arrived in). If the shoes are shipped in the manufacturer’s box we must replace it. There will be a $10.00 cost for this. We recommend you return your item by UPS, FedEx or other insured and traceable methods. Please keep a record of the tracking number. We are not responsible for any lost packages.
Please call or email for a return form and number. The form must be included in the box and the return number must be shown on the outside of the box for your return to be processed.
In stock orders ship in 1-2 business days. See below for standard shipping times. Shipping and handling charges are calculated prior to checkout and are based upon the weight of items purchased and your location.
Finn Comfort USA Inc. operates http://www.finncomfortusa.net (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
We respect your privacy and appreciate your business. At no time do we ever provide your account information to any third party, vendor, associate or service provider unless absolutely necessary to complete your transaction and order.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Last updated: 12/09/20