FINN-FAQS
Our pledge to you
 
Finn Comfort strives to manufacture the best footwear possible.  In the unlikely event there is a defect in materials or workmanship, please contact us at 1-877-353-6642 or contact the store where you bought the item.  We ask that you do this within six months of purchase.  We will inspect your item to determine whether the item is indeed covered by our warranty and if so, repaired by us, or replaced.  If the item warrants replacing, we will endeavor to replace with the same item.  However, if that item is no longer available, we will offer you a choice of “like” items from our stock.  We hope you understand this does not apply if the product has been damaged by overuse, misuse, lack of care, accident, modification or unauthorized repair.  Finn Comfort USA cannot offer refunds once the product has been worn.
 

Contact Us

Toll Free: 877-353-6642
 
Phone hours: M-F 8:00am to 6:00pm Eastern Time
 
Mailing Address:
4151 Spruill Ave. Ste 130
N. Charleston, SC 29405
 
Email: info@finncomfortusa.net
 

Exchanges and Returns
 
We will refund, or exchange items returned within 30 days of receipt, if they:
  • Are in like new resalable condition
  • Are in the original packaging
  • Have not been worn on bare feet
  • Are not marked or showing other signs of wear
Unfortunately, special order shoes cannot be returned.
 
Please use an outer shipping box, to make your return (like the one they arrived in). If the shoes are shipped in the manufacturer’s box we must replace it. There will be a $10.00 cost for this.
 
We must issue a return number before the shoes can be returned. This must be shown on the outside of the box.
 
We recommend you return your item by UPS, FedEx or other insured and traceable methods. Please keep a record of the tracking number. We are not responsible for any lost packages.
 

Size Conversion

 

EU Size Chart

 

UK Size Chart

 


Shipping Time

All shoes are shipped via FedEx and ship the following business day. See below for standard shipping times. Shipping and handling charges are calculated prior to checkout and are based upon the weight items purchased and location.
 
Fedex Map
 
 
 

Privacy Policy

Finn Comfort USA Inc. operates http://www.finncomfortusa.net (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
 
We respect your privacy and appreciate your business. At no time do we ever provide your account information to any third party, vendor, associate or service provider unless absolutely necessary to complete your transaction and order.
 
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
 
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
 
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
 
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
 
Changes To This Privacy Policy
This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
 
Contact Us
If you have any questions about this Privacy Policy, please contact us.
 
Last updated: 1/21/1019